The customer is responsible for writing the correct shipping address to us. If delivery fails due to the shipping address being incorrect or incomplete then we will not be able to refund you as the parcels are usually destroyed and not return to us, especially for international deliveries.
We will replace or refund items if they are defective or damaged at no extra cost to you. To return your product, you should email us for a return address and label.
Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To protect both the buyers and sellers, it will take about 24 hours for OShopee to verify the payment. After verification, all the items will be sent out within 2 days or as soon as possible. Free shipping on all countries, ESTIMATED DELIVERY 15-30 DAYS. If you need faster shipping, please contact us in advance before placing your order.
Customers will pay local import tax and custom charges from your local Post office. Customs regulations vary by country and not all carriers ship to all locations.
Our policy lasts 15 days. If 15 days have gone by since you received your order, then unfortunately we can’t offer you a refund or exchange.
Customers must allow at least 4 weeks for delivery from their order date before disputing an order or requesting a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancellations must be made within 24hrs of your order, if your request for cancellation is made after 24hrs it is likely the parcel has been shipped so we can not guarantee that we can cancel the order.
Inquiry or Problem?
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